Shipping Policy
Processing Time
- Orders are processed within 1-3 business days
- Business days are Monday through Friday, excluding holidays
- You will receive a tracking number once your order ships
Shipping Methods & Delivery Times
- Standard Shipping: 10-15 business days
- Express Shipping: 5-7 business days
- International Shipping: 7-21 business days
Note: Delivery times may vary during special holidays, peak seasons, and high-demand periods. You may experience delays during these times.
Shipping Rates
- Free standard shipping to all Gulf Countries
- International Standard Shipping: Starting from $20 (rates may vary based on destination, season, and carrier availability)
- Express Shipping: Rates vary by region, carrier and availability.
International Orders
- Import duties and taxes are the responsibility of the customer
- We ship to Hong Kong, Japan, Malaysia, Singapore, South Korea, Austria, Belgium, Czech republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Canada, United States, Australia, New Zealand.
- Delivery times may vary due to customs processing
Order Tracking
- Tracking information will be emailed once your order ships
- Track your order through your account dashboard
- Contact customer service if you haven’t received tracking within 3 business days
Lost or Damaged Packages
- We are not responsible for lost or stolen packages after delivery confirmation
- Damaged items should be reported within 48 hours of delivery
- Photo documentation required for damaged item claims